Key job responsibilities:

• Efficiently managing engineer’s daily diaries
• Taking calls and booking maintenances and corrective calls, along with any other business enquiries
• Liaise with national accounts on Service and Call Out delivery.
• Liaising with engineers to ensure deadlines are kept.
• Advise customers/ national accounts of ETA’s where required.
• Meeting goals and daily targets
• To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
• Bank Holidays and absence cover where required.
• Completion of Invoices for the department
• Answer the telephone and taking messages where appropriate.
• To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
• Updating trackers and spreadsheets in a timely manner
• Updating database and keeping information up to date
• Ensure line manager is made aware of developments, problems and other issues affecting the performance of service department.
• Update Engineer on Call Rota and distribute.

Essential requirements for the job:

• Excellent co-ordination skills and highly organised.
• Excellent administration skills
• Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint/ Email and Internet)
• Proven track record of good organisational skills (including time management, prioritising) Ability to work under pressure.
• Excellent interpersonal skills and able to build and maintain relationships at all levels.
• Excellent communication skills - verbal and written.
• Be a good team player, willing to provide cover and support where necessary.
• Good accounting and numeric skills
• Great attention to detail

Benefits:

• Sick pay scheme
• Company Pension & Death in Service
• 20 days holiday & BH
• Career development opportunities & ongoing training
• Referral Scheme
• Life Insurance